Privacy Policy

1. Introduction

Welcome to Purevive ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this privacy policy carefully. By using Purevive, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account (name, email address, phone number)
• Make a booking (traveler details, special requests)
• Complete a payment (billing information - processed securely via Stripe)
• Contact our support team
• Register as a vendor (business information, tax details)

2.2 Automatically Collected Information

When you access Purevive, we may automatically collect:

• Device information (device type, operating system, browser type)
• Usage data (pages visited, features used, time spent)
• Error reports and performance data (via Sentry, with PII removed)
• Cookies and similar technologies (e.g., remembering UI state and preferences)

2.3 Information We Do Not Collect

We do not collect:

• Precise location data
• Contacts or address book
• Photos or camera access
• Biometric data

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Provide personalized experience recommendations
• Send booking confirmations and updates
• Improve our services and user experience
• Communicate with you about promotions (with your consent)
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Experience Providers: To fulfill your bookings, we share relevant traveler information with vendors
• Payment Processors: Stripe processes payments securely; we never store full card details
• Service Providers: Third parties who help us operate (hosting, analytics, customer support)
• Legal Requirements: When required by law or to protect rights and safety

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Secure storage with access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@purevivetravel.com

7. Data Retention

• Active account data: retained while your account is active
• Booking history: retained for 7 years for legal compliance
• Usage analytics: aggregated and anonymized after 90 days
• Deleted accounts: data removed within 30 days

8. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some features.

9. Children's Privacy

Purevive is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email notification for material changes

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@purevivetravel.com
Address: Jl. Raya Seminyak No. 123, Bali, Indonesia 80361